CSR Incompetence

I get SO frustrated with Customer Service Representatives (CSR). It seems that they do not LISTEN to what you are saying.....

Everything must be repeated.....

They are so busy thinking of how to answer you that they MISS exactly what you are telling them....

We've had problems recently just trying to make medical appointments, etc. You must have THIS....you must have THAT.... you have to be seen by THIS person FIRST...... bla bla bla. Then, when you INSIST that it is not correct, FINALLY, they listen to you. It seems like such a struggle and is so time consuming.